Let’s be upfront — the Discovery Tour is an immersive outdoor experience. That means canoes on the river, bush trails underfoot, and a 4WD adventure across varied terrain. So yeah, you’ll need a basic level of mobility and fitness to come along for the ride.
That said, we’ve welcomed plenty of legends with accessibility challenges over the years. While we’re not set up for wheelchairs, we do offer Private Tours for guests who need a bit of extra time, space, or flexibility. This allows me (your guide, driver, storyteller and wine sherpa) to fully tailor the day to suit your needs — with safety, comfort and good times as top priorities.
We drive in a Land Rover Discovery 5, which has adjustable height suspension to help make getting in and out a breeze. You’ll also find:
* Clear, jargon-free info on the website with loads of photos and videos so you can visualise the experience before you book
* Multiple ways to get in touch, whether you’re more of a caller, emailer, or social media messenger
* Assistance animals welcome — just book a Private Tour and let us know what support you need
* Life jackets provided for all canoe sessions (though in over a decade of operation, not a single person’s taken an unexpected swim — it’s seriously stable and super chill)
* Canoes rated for up to 3 people with a 300kg max capacity, so everyone’s comfortably supported
We also take cues from the Tourism Council WA’s accessibility recommendations and regularly review how we operate the business. If you’ve got feedback or special requirements, we’re always keen to chat and improve.
Bottom line — if you’re keen to join and wondering if it’ll work for you, just reach out. I’ll do everything I can to make it happen.
🧭 Our Accessibility Commitments at Margaret River Discovery Co.
At Margaret River Discovery Co., we believe every traveller deserves a fair go—regardless of mobility, hearing, vision, sensory, or cognitive ability. While we’re a one-bloke band, we’ve put serious thought into making our small group adventures more inclusive, drawing on the Tourism Council WA’s accessibility guidelines and the national Quality Tourism Framework.
📘 Accessibility Information Guide
We provide the following detailed Accessibility Information to help you plan confidently. It includes info on:
Physical access: While we operate in natural bushland and rugged environments, we provide honest, upfront descriptions of terrain, surfaces, and mobility requirements for each tour segment. We'll work with you to determine what's doable based on individual needs.
Sensory considerations: We offer a calm, nature-based environment with low-stimulation settings—ideal for guests seeking quiet spaces.
Communication supports: Booking and communication can be done via phone, email, or direct booking forms. We avoid jargon and keep language clear and welcoming.
Emergency preparedness: As a bush-based operator and volunteer firefighter, emergency planning is in our DNA. We’ve developed flexible procedures to support guests with accessibility needs and ensure everyone’s safe.
These practices align with the Quality Tourism Accessibility Standards for Limited Mobility, Low Vision, Low Hearing and Cognitive/Autism.
🧠 Staff Awareness & Training
It’s just me, Sean—but I’ve completed disability awareness training through Tourism Council WA. I’m committed to respectful, person-first service, with a focus on empathy, flexibility, and real-time adjustments. Whether it’s offering a helping hand or modifying a walk to suit your needs, I’ve got your back.
📞 Accessible Booking & Enquiry Options
We make it easy to connect your way:
Book via phone, email, or online form.
Just let us know if your specific accessibility requirement and we'll make sure you have the required pre-tour emails include itinerary breakdowns, terrain descriptions, weather tips, and sensory notes.
Need help deciding if the tour is a good fit? Just ask—honest guidance, no sales pitch
🚐 Facilities & Services
The Margaret River Discovery Tour operates outdoors, in national parks, vineyards, and private bushland settings. While some areas have uneven terrain, we adapt the experience wherever possible to accommodate the following:
Mobility: We provide detailed info on walking distances, surfaces, and seating opportunities. Assistance with entry/exit from the 4WD vehicle is always available.
Vision: We offer descriptive commentary, high-contrast visual materials, and assistive support where needed.
Hearing: Small group size allows for personalised, face-to-face communication, with visual cues and written summaries available on request.
Cognitive & Autism-Friendly: We keep things simple, structured, and relaxed. Pre-tour info helps reduce uncertainty, and guests are welcome to opt out of activities if they need a sensory break.
🚨 Emergency Preparedness
As an experienced bushfire volunteer, emergency response is second nature here. All tours include a safety briefing and risk minimisation strategy. In the unlikely event of an emergency:
Clear instruction and vehicle-based safety equipment is on hand
Communication is calm, direct, and adapted to individual needs
A personalised safety response is provided when needed
👋 Got Questions?
Every guest and every need is different—and we’re happy to help you figure out what works best for you. Whether you're planning ahead or want to talk through specific access needs, just reach out.
📧 Email: sean@margaretriverdiscovery.com.au
📞 Phone: +61 439 910 064
All our accessibility accreditation information can be found here
Accessibility Information
